FAQ

We have written down the questions that are asked by many people every day. Further help is available in our user manuals that you can find here. If you don't find the right answer, please do not hestitate to contact our friendly support staff.

Where are your servers located?

All our webservers for shared hosting accounts are located in our high ende datacenter in Germany. Read more

Which payment options do I have?

We offer payment by credit card, direct debit from south african and german bank accounts and wire transfer with our online payment facility.

What kind of content is allowed on your servers?

We believe that you know what is legal and what is not. You may host any content that does not violate the law in South Africa or in Germany, nor in the yountry you reside.

Do you have already a site, want to have a site in the future and manage it by yourself and not spending a lot of time and resources managing it in the long run? Then Thridax Content Management System is just for you!

The CMS allows non-technical people to easily and quickly update their content, which is otherwise done by technical programmers. By using a CMS as a private person or company can save time on training, while facilitating more people to update content on live site – you get a web site that’s always fresh!

There’s no complicated software to install from your side. If we have implemented the CMS for you, you use your browser to login and make updates. Our CMS helps organizations of any size to build a solid web strategy.

Furthermore, CMS is a computer system used to manage and control a large, dynamic collection of web material (HTML documents and their associated images). A CMS facilitates document control, auditing, editing, and timeline management. A Web CMS provides the following key features:

• Automated templates
  Create standard visual templates that can be automatically applied to new and existing content, creating one central place to change that look across a group of content on a site.
• Easily editable content
  Once your content is separate from the visual presentation of your site, it usually becomes much easier and quicker to edit and manipulate. Most CMS software include WYSIWYG (What You See Is What You Get) editing tools allowing non-technical individuals to create and edit content.
• Scalable feature sets
  Most CMS have plug-ins or modules that can be easily installed to extend an existing site's functionality.
• Web standards upgrades
  Active CMS solutions usually receive regular updates that include new feature sets and keep the system up to current web standards.
• Workflow management
  Workflow is the process of creating cycles of sequential and parallel tasks that must be accomplished in the CMS. For example, a content creator submits a story but it's not published on the website until the copy editor cleans it up, and the editor-in-chief approves it.
• Document management
  CMS solutions may provide a means of managing the life cycle of a document from initial creation time, through revisions, publication, archive, and document destruction.

PHP (Hypertext Preprocessor) is a reflective programming language originally designed for producing dynamic web pages. PHP is used mainly inserver-side scripting, but can be used from a command line interface  or in standalone graphical applications. The main implementation is produced by "The PHP Group" and released under the PHP License.

WAP (Wireless Application Protocol) is a protocol made for mobile equipment such as mobile telephones. With a special record language (WML) which is similar to HTML and XML, the content is provided by these applications.

AWStats is a free powerful and featureful tool that generates advanced web, streaming, ftp or mail server statistics, graphically. This log analyzer works as a CGI or from command line and shows you all possible information your log contains, in few graphical web pages. It uses a partial information file to be able to process large log files, often and quickly. It can analyze log files from all major server tools like Apache log files, WebStar, IIS (W3C log format) and a lot of other web, proxy, wap, streaming servers, mail servers and some ftp servers.

We accept most credit cards & Debit cards (Visa, MasterCard, JCB, Diners, Discover & American Express). We also accept payments through paypal service, 2CheckOut & e-pay. If you can’t pay via any of the above mention payment gateways then in such cases we do accept payment through Cheque.

If our services did not exceed your expectations, you can request to receive a full refund within the first 30-days. After this period, even if you have prepaid for 24 months, you can still request a refund for unused portion of your contract (Excludes the current billing cycle). The refund amount will be calculated by the contract length, minus the number of months used, less any additional services or over-usage and free domain costs.
- Please note that refunds will not be eligible for any account that is terminated due to violating our acceptable usage policy and terms of service.